1) Getting Started

What is SmartCheck?

SmartCheck helps you split shared expenses quickly and fairly. You can scan a receipt, extract items automatically with AI, and assign items to participants in real time inside a shared Table.

Do all participants need an account?

Yes. Anyone joining a Table must create a SmartCheck account before participating.

Is SmartCheck free?

SmartCheck may offer a limited number of free AI scans and may also offer optional paid scan packs. Manual mode remains available and does not consume scans.

2) Receipt Scanning, AI Extraction, and Scans

What kind of receipt photos work best?

For best results:

• Place the receipt on a flat surface
• Ensure good lighting (avoid shadows)
• Capture the entire receipt
• Keep the image sharp and in focus
• Crop tightly around the receipt

Clear images improve automatic extraction accuracy.

Can I take a photo outside the app?

Yes. You can take a photo using your phone’s camera app, crop or adjust it, and upload it from your gallery inside SmartCheck. This can sometimes improve extraction results.

Why were some items extracted incorrectly?

Receipt formats vary widely, and OCR/AI extraction is not perfect. Common reasons for incorrect extraction:

• Blurry or low-quality image
• Folded or partially visible receipt
• Low contrast printing
• Complex restaurant formatting
• Handwritten notes

You can always manually edit items, prices, quantities, tax, or tip before finalizing the Table.

Does SmartCheck store my receipt image?

Yes. Receipt images are stored securely in cloud storage and are used to build your shared Table. They remain visible to participants in that Table.

What is a scan?

A scan is a credit used for eligible AI receipt extraction flows in SmartCheck. If free or paid scans are available on your account, SmartCheck may use one scan after a successful eligible AI receipt extraction.

When is a scan consumed?

A scan is generally consumed only after a successful eligible AI receipt extraction. If extraction fails or you use manual mode, a scan is generally not consumed.

What is the difference between free scans and paid scans?

• Free scans may be offered on a recurring basis and may reset periodically
• Paid scans come from purchased scan packs
• If offered in the Service, paid scans do not expire unless stated otherwise in the app

What happens if extraction fails?

If AI extraction fails, is unusable, or you decide to continue in manual mode, a scan is generally not consumed.

Can I still use SmartCheck without scans?

Yes. Manual mode remains available and does not consume scans.

3) Scan Packs and Purchases

Can I buy more scans?

If scan packs are available in your region and app version, yes. SmartCheck may offer optional paid scan packs that add scans to your account.

How are purchases processed?

Purchases may be processed by the platform where you downloaded the app, such as Google Play. SmartCheck may verify a purchase before granting scans to your account.

Do paid scans expire?

If offered in the Service, paid scans do not expire unless the app explicitly says otherwise.

Are scan packs refundable?

Refund requests and purchase disputes may be handled according to the policies of the platform through which you purchased them, such as Google Play.

Why haven’t my purchased scans appeared yet?

There may be a short delay while the purchase is being verified. If your scans do not appear after a reasonable time, contact support.

Can I transfer scans to another account?

No. Scans are linked to your SmartCheck account and are not transferable.

Do scans have cash value?

No. Scans are digital app credits and have no cash value.

4) Tables & Collaboration

How do I invite people to a Table?

When you create a Table, you can share the invite link with others. Anyone with the link can join after creating a SmartCheck account.

Can strangers find my Table?

No. Tables are accessible only through invite links. SmartCheck does not provide public search or discovery for Tables.

What happens when a Table is closed?

When a Table is closed:

• It becomes read-only
• Assignments are preserved
• Totals remain visible

Closed Tables can be reopened if they were marked as incomplete.

What happens when a Table is reopened?

If a Table marked as incomplete is reopened:

• It becomes editable again
• Items may become unassigned if necessary
• Deleted users are removed from the active session

Reopening allows participants to fix or adjust the split.

What happens if a participant leaves or deletes their account?

If a participant deletes their account:

• Their identity is anonymized in shared history
• In open Tables, their assigned items become unassigned
• In closed Tables, the historical assignments remain visible
• They can no longer access the app

This preserves collaboration history for other members.

What happens if the Table owner deletes their account?

If the owner deletes their account while a Table is open:

• The Table is automatically closed as incomplete
• Assignments remain visible
• The deleted user appears as anonymous in the history

This avoids ownership conflicts and keeps data consistent.

5) Account & Profile

What information does SmartCheck store in my profile?

SmartCheck stores:

• Email address
• Display name
• Profile photo (if provided)
• Password (stored securely in hashed form for email/password accounts)
• Optional phone number (visible only to you)

Can I change my email or name?

Currently, email and display name are not editable after account creation.

How do I delete my account?

You can delete your account in two ways:

• In the app: Settings → Delete account
• On the web: thesmartcheck.app/delete-account

Deletion is immediate after confirmation.

What happens when I delete my account?

When you delete your account:

• Your account access is disabled immediately
• Your personal profile data is deleted or anonymized
• Shared Tables, items, and receipt images remain available to other participants
• You appear as a “Deleted user” in shared history

This ensures other participants do not lose their data.

6) Privacy & Data

What data does SmartCheck collect?

SmartCheck collects:

• Account information (email, name, profile photo)
• Tables and expense items you create
• Receipt images you upload
• Monetization-related account data, such as scan balances and purchase verification records when scan packs are used
• App usage analytics (feature usage and interaction events)
• Crash reports for stability improvements

Does SmartCheck store my payment card details?

No. Payment and billing details are generally handled by platform providers such as Google Play, not directly by SmartCheck.

Does SmartCheck sell my data?

No. SmartCheck does not sell your personal information.

Does SmartCheck track me across other apps?

No. SmartCheck does not use advertising tracking or cross-app tracking.

Why does SmartCheck use analytics?

We use analytics to:

• Understand which features are used
• Improve the receipt scanning flow
• Improve monetization flows such as scan balance and purchase experience
• Fix usability issues

We log hashed identifiers for Tables where applicable and avoid logging receipt images, full receipt text, or raw purchase tokens as analytics parameters.

Why does SmartCheck collect crash reports?

Crash reports help us identify bugs, improve stability, and fix errors faster. We avoid adding personal content (such as receipt text, emails, or raw purchase tokens) to crash logs.

7) Troubleshooting

The receipt upload failed. What should I do?

Try the following:

• Check your internet connection
• Retake the photo with better lighting
• Crop the image more tightly
• Restart the app

If the issue persists, contact support.

OCR or AI extraction failed. Can I still use the app?

Yes. You can manually add or edit items even if automatic extraction fails.

Someone left the Table. What happens to their items?

• In open Tables: their assigned items become unassigned
• In closed Tables: historical assignments remain visible

I bought scans but they are not showing yet. What should I do?

Wait a short time for purchase verification to complete, then check your scan balance again. If the issue continues, contact support.

8) Contact & Support

If you have questions or need help:

• Email: support@thesmartcheck.app
• Website: thesmartcheck.app

We’re continuously improving SmartCheck and appreciate your feedback.